A few years ago we introduced a strengths-based framework to managers overseeing the frontline maintenance, operations teams in a regional transportation agency. For these leaders, their effectiveness is often judged by one thing: whether the work gets done.
Read MoreA few years ago, when we introduced a strengths-based framework to managers overseeing frontline maintenance, shop, and fleet administration and operations teams, the most useful conversations did not center on people at their best.
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