Avoiding feedback with poor performers often starts as a kindness. Managers don’t want to demoralize someone, create conflict, or open a conversation they’re not sure how to finish. But over time, silence stops being neutral. It becomes a decision, and one that carries real consequences.
Read MoreEmpowerment and delegation are essential leadership skills for senior executives. Essential but also sometimes seemingly impossible. By mastering these skills, senior execs can create a high-performance culture where employees are motivated to excel, collaborate, and innovate.
Read MoreA few years ago we introduced a strengths-based framework to managers overseeing the frontline maintenance, operations teams in a regional transportation agency. For these leaders, their effectiveness is often judged by one thing: whether the work gets done.
Read MoreA few years ago, when we introduced a strengths-based framework to managers overseeing frontline maintenance, shop, and fleet administration and operations teams, the most useful conversations did not center on people at their best.
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