This week Sara shares a Business Bite with us about De Escalation. She describes a 5 stage process for understanding where someone lies along the lines of escalating behavior. Confusion, Frustration, Blame, Anger and Hostility. Usually no one intends to escalate someone's behavior. It’s important at the moment to look at each stage and the appropriate steps to take, to best support that person going forward.

This week Sara shares a Business Bite with us about Root Cause Analysis and The Five Whys. How can the five whys help someone identify the TRUE root cause to an event? This technique helps understand how to interpret or determine the real cause and effect of a particular problem.

This week Sara takes a dive into The Thomas Kilmann Conflict Management Styles. People have different preferences around dealing with conflict. Rather assertiveness or cooperativeness each style that stems from that is neither good or bad. Sara talks about competing, collaborating, compromising, avoiding and accommodating.

The Ishikawa Diagram, also known as the fishbone diagram, is a way of working through quality to assess and critically focus on the symptoms of a multifaceted process. This particular diagram encourages us to think about six different aspects. Oftentimes, when we're exploring a problem or seeing a problem as an output, we tend to forget that there might be a multitude of variables that are feeding into it.